Refund Policy
24 Stories Refund Policy
Thank you for choosing 24 Stories. We strive to ensure your satisfaction with all our services. This refund policy outlines our guidelines for refunds on our services.
Service Refunds:
1. Cancellation before service commencement:
If you cancel a service before we have begun work, you are eligible for a full refund of the amount paid.
2. Cancellation after service commencement:
Once we have begun work on your service, refunds will be assessed on a case-by-case basis, depending on the amount of work completed and resources allocated.
3. Unsatisfactory service:
If you are unsatisfied with the quality of our service, please contact us within 7 days of service completion. We will work with you to resolve any issues and, if necessary, offer a partial or full refund at our discretion.
4. Non-refundable services:
Certain services, such as rush orders or custom-tailored services, may be non-refundable. This will be clearly communicated before purchase.
Refund Process:
1. To request a refund:
Please contact us at 24storiesonline@gmail.com with your order details and reason for the refund request.
2. Review Process:
We will review your request and respond within 5 business days.
3. Refund Approval:
If your refund is approved, we will process it within 7-10 business days. The refund will be credited to your original method of payment.
4. Refund Processing Time:
Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider.
Exceptions:
We reserve the right to refuse a refund if we suspect fraud or misuse of our services.
Changes to this Policy:
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised modification date.
Contact Us:
If you have any questions about our Refund Policy, please contact us:
- By email: 24storiesonline@gmail.com
- By phone: +91 9497427004
- By mail: D7, Mansion Sharada Madhavam, Golf Links Rd, Kowdiar, Thiruvananthapuram
This Refund Policy was last updated on November 2024.